Resetting your product | Bose Ultra Open Earbuds (2nd Gen)

Note: Resetting the earbuds clears its Bluetooth device list.

1. Place both earbuds in the charging case. They should magnetically snap into place.
2. With the charging case open, press-and-hold the button on the side of the case for up to 30 seconds until the earbud status light blinks white twice, slowly pulses blue, and then turns off.

When the reset is complete, the earbud status light glows according to the charging status, then slowly pulses blue. The charging case status light glows according to the case battery level.

A restore to factory settings clears all settings and returns the earbuds to their original out-of-box state. After, the earbuds can be configured as if they were being set up for the first time.

To restore the earbuds to factory settings:

1. On the device(s) connected to the earbuds, remove the Bose Ultra Open Earbuds from the list of paired/connected devices.
2. In the Bose app  , remove the earbuds from your Bose account 
3. With the earbuds in the charging case and the case open, press-and-hold the button on the back of the case for 20 seconds until the earbuds status lights blink white twice, slowly blink blue, and then turn off.
4. Repeat the previous step two more times.
   After the third time, the status lights blink amber for three seconds to indicate factory settings are being restored.

When the restore is complete, the status lights slowly blink blue. The earbuds are now in their original out-of-box state.