Dropped Bluetooth Connection | Bose Ultra Open Earbuds (2nd Gen)

Bluetooth range is 30 feet (9 meters) without obstacles. If the two devices may be outside of this range or there are obstacles between them, try moving the device and headphones closer together.

1. If only one of the two earbuds is not working, place it into the charging case first. Keep the lid open. The earbud status light should illuminate. If it does not, the earbud may be out of charge and may not be contacting the charging pins in the case. Be sure the two charging points on the barrel of the earbuds are facing downward and the two charging pins are protruding upward out of the case. Once the earbud status light inside the case illuminates, place the other earbud in the case.
   
   
   
2. Close the lid on the case.
3. When the status light on the front of the case stops glowing, open the lid, remove just the right earbud, and place it into your right ear.
   The welcome tone will play with a few seconds after being removed from the case. The connection chime will play if a recently connected device is in range.
4. Place the left earbud in your ear. Once the welcome tone plays in the left earbud, you can continue using your earbuds.

In the Bluetooth settings menu of the Bluetooth device, find the list of previously connected products. Remove the Bose product from the list, including any duplicate listings labeled LE (Low Energy), then reconnect it to the device. For more info, see Connecting a Bluetooth device.

Since there are fewer boundaries and reflective surfaces outdoors, Bluetooth®\ signal might not reach as far. Check if the product functions better indoors to determine if the environment is the issue.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more information, see Resetting your product.