Touch control not working | Bose QuietComfort Earbuds

Ensure the correct shortcut is assigned. See Using Touch Control

1. Insert the earbuds into your ears
2. Touch and hold each earbud for 15 seconds until you hear a tone.
   The earbuds power off.
   NOTE: Each earbud must be powered off individually.
   
3. Hold each earbud for 1 second to power them on. Each earbud must be powered on individually.

1. Ensure the stability bands are aligned correctly with the tab at the top positioned in the slot. (A misaligned stability band can prevent correct contact with the charging pins)
2. Place both earbuds into the charging case. Keep the lid open. The status light on the front of the case will illuminate when the earbuds are inserted into case. If the status light does not light up, press downward on the buds to ensure they are making a solid connection with the charging pins.
3. Close the lid on the case.
4. When the status light on the front of the case stops flashing, open the lid, remove just the right earbud, and place it into your right ear.
   You should hear the chime.
5. Place the left earbud in your ear. You should hear the chime and can continue using your product.

• For multi-tap functions, vary the tap pressure
• Make sure your fingers are dry
• If your hair is wet, make sure it isn’t interfering with the touch surface
• If wearing gloves, remove them before touching the touch control surface

Distance and obstacles like walls, doors, or other electronics can weaken the Bluetooth signal. If you're having trouble, try moving your personal device and product closer together or relocating other devices that may cause interference.