Connecting a Bluetooth Device | Bose QuietComfort Ultra Earbuds (2nd Gen)
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Bose QuietComfort Ultra Earbuds (2nd Gen)Sold from 2025

Connecting a Bluetooth Device | Bose QuietComfort Ultra Earbuds (2nd Gen)

Have you previously connected this Bluetooth device to your Bose product?

Yes.

Use the product controls to automatically connect to a device you've paired before.

Automatic Connection

When you take the earbuds out of the case, they try to connect to the last two devices they were paired with.

  • The devices must be turned on and within 30 feet (9 meters).
  • Bluetooth must be enabled on those devices.
  • If multi-point connection is turned off, the earbuds will only reconnect to the most recent device.

Reconnect to Another Device

Using the Bose App

If Multipoint is enabled, the easiest way to switch between paired devices is through the Bose app.

  1. Open the Bose app and select your product.
  2. Go to Source.
  3. You’ll see a list of your paired devices.
  4. Turn on the device you want to connect to.

Note: If two devices are already connected, first disconnect the device that is not currently running the Bose app. Then connect the device you want to use.

Using your mobile device's Bluetooth settings

If multipoint is not enabled, or you do not have the Bose app available:

  1. Open the Bluetooth settings on the device you want to connect.
  2. Find your Bose product in the list of paired devices.
  3. Select the product to connect.

Note: If two devices are already connected, connecting from a third paired device will replace the oldest active connection.

No

Put your earbuds into pairing mode

With the earbuds in the charging case and the case open, press and hold the button on the back of the case until the earbuds' status light slowly pulses blue.
NOTE: Make sure both earbuds are in the case and the case is open.

Which device would you like to pair with?

Smartphone or Tablet

Connect your earbuds to a previously paired smartphone


Note - though the product listed in the image may be different, the process is the same

  1. Go to your Bluetooth device settings and select the Bose Earbuds.

    NOTE: Look for the name you entered for your earbuds in the Bose app. If you didn’t name your earbuds, the default name appears.

    • For iPhone:
      • On your iPhone, tap the Settings app.In the Settings menu, tap Bluetooth, and make sure Bluetooth is turned on.Under "Other Devices," find your Bose earbuds name in the list and tap on it to connect.
    • For Android:
      • On your Android device, swipe down from the top of the screen and tap the gear icon to access settings.In the settings menu, tap "Connections" or "Connected Devices" and then tap Bluetooth. Ensure Bluetooth is turned on. Under "Available Devices," find your Bose earbuds name and tap on it to connect.
  3. The earbuds appear in the list of connected products. The earbuds' status light glows solid blue, confirming the connection.
Computer

Bluetooth pairing with a computer


Note - though the product listed in the image may be different, the process is the same
  1. Go to your Bluetooth device settings and turn on Bluetooth:
    • Windows: Click the upward arrow in the system tray (bottom-right corner) to reveal hidden icons. Then, click the Bluetooth icon and select "Add a Bluetooth Device."
    • Mac: Go to the Apple menu, open System Preferences, and check if Bluetooth is enabled.
  2. Open the Bluetooth pairing window:
    • Windows: Click Add Bluetooth or other device, and select Bluetooth.
    • Mac: Open the Bluetooth settings from System Preferences.
  3. Select the Bose earbuds:
    • Windows: Find your Bose earbuds in the list and click on it to connect.
    • Mac: Locate your Bose earbuds in the list of devices and click Connect.
  4. The earbuds appear in the list of connected products. The earbuds' status light glows solid blue, confirming the connection.
TV

Bluetooth pairing with a TV

Please note that these are general steps for TV Bluetooth settings. For more specific guidance, refer to your TV brand's owner’s manual or visit their support website.

  1. Access TV’s Bluetooth Settings:
    • Turn on your TV.
    • Navigate to the TV’s settings menu, typically by pressing the "Menu" button on your TV remote.
    • Look for "Bluetooth" or "Audio" settings. If your TV has Bluetooth, this option will be listed.
  2. Pair the Devices:
    • Under the Bluetooth settings, select "Add a Bluetooth Device" or similar.
    • Your TV will search for available devices. Select your Bose earbuds when it appears in the list.
    • Wait for the pairing process to complete.
  3. Once connected, your TV will confirm the connection and the earbuds' status light glows solid blue, confirming the connection.

If you are unable to connect a Bluetooth device

See troubleshooting for Cannot connect a Bluetooth device.

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