Intermittent audio from product | Bose Noise Cancelling Wired Earbuds
Check for a loose cable connection
Over time, normal use can place strain on the earbud cable and connector. Inspect the cable for signs of damage, kinks, or excessive bending, particularly near the earbuds and connector plug, as a loose connection can affect audio performance.
Ensure the connector is fully inserted into the audio device. If the device is using a protective case, cover, or adapter, verify that it is not preventing the connector from making full contact.Check that the USB-C port is clean and free of debris.
Use a flashlight or other light source to check if any lint or debris has entered the USB-C port on the device, which can interfere with the connection.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
Ensure the wax guards are clear of debris
The eartips contain integrated wax guards that may clog over time. Refer to Storing and cleaning your product for safe cleaning instructions.
If you're experiencing intermittent audio during phone calls, check your cellular reception.
This issue may be caused by a weak connection to the cellular network. Enabling Wi-Fi calling in your phone's settings while connected to your home network can help, or you can try the call again once the reception improves.
Try playing different types of media.
Different media types might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.
Try a different app.
If the issue only occurs with a particular app, it is likely related to the app or app settings.
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
Plug in a different pair of headphones.
Connect another pair of headphones to the audio device to determine if the issue is with the device or its settings.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
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