Buttons on product do not work or work intermittently | Bose Noise Cancelling Wired Earbuds
Reboot the connected device.
Electronics might need to be reset from time-to-time—much like rebooting a computer. Power off the device, then power it back on and try again.
If connected, bypass any adapters or extension cables.
If your product connects to the device using an extension cable or adapter, disconnect the extension cable or adapter to determine if the issue is related to it.
Check for a loose cable connection
Over time, normal use can place strain on the earbud cable and connector. Inspect the cable for signs of damage, kinks, or excessive bending, particularly near the earbuds and connector plug, as a loose connection can affect audio performance.
Ensure the connector is fully inserted into the audio device. If the device is using a protective case, cover, or adapter, verify that it is not preventing the connector from making full contact.Check that the USB-C port is clean and free of debris.
Use a flashlight or other light source to check if any lint or debris has entered the USB-C port on the device, which can interfere with the connection.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Make sure the device is compatible with the headset.
Not all devices with USB-C ports allow audio output.
- Those that do include:
- Modern Windows laptops
- Macs with USB-C/Thunderbolt ports
- iPads or iPhones with USB-C
- Most Android phones
- The following may not work. For more information refer to the device manufacturer:
- Some Android phones with limited USB-C implementations
- Certain budget tablets
- Game consoles with USB-C ports
- Monitors, docking stations, routers, battery packs, and other devices that have USB-C but don't provide audio
Be sure the buttons on your product are not stuck.
When you push a button on your product, you should feel it depress. When you release the button, it should snap back to its original position. If it does not, it may be stuck. Check for and clean any debris around the button.
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